If you wish to return any item, contact us at email@example.com and we will indicate the steps to follow to make the return. We will schedule a collection as long as no more than 14 days have elapsed since we received your order.
For the return, make sure that the package is well sealed to avoid loss or damage to the products during the journey back to the Yunella offices.
Once the returned product has arrived at our facilities, our team will verify that the conditions are met to proceed with the refund. You will receive an email confirming that the return has been processed and that, in the next few days, you will receive the refund through the same payment method used for the purchase. In any case, the refund will be processed within a maximum period of 30 days after receipt of the products at our facilities.
If, for any reason, any of the conditions necessary for the return of the product is not met, our customer service team will contact you to indicate the next steps to follow.
Shipping costs are not refundable.